FAQ's

CATERING

To place a catering order, please contact us info@provisionsmarket.com or call (516) 922-3332. We recommend reaching out as early as possible to ensure availability. Custom menus and large-format orders may require additional lead time beyond our standard minimum.

All catering orders require a minimum of 48 hours advance notice before the requested pickup or event date. Orders submitted with less than 48 hours notice cannot be guaranteed and are subject to availability. For large events or fully custom menus, we recommend contacting us at least 5-7 days in advance.

Modifications to catering orders must be requested at least 48 hours before the event. Cancellations made more than 48 hours in advance are eligible for a full deposit refund. Cancellations within 48 hours of the event are non-refundable. Please see our Refund & Cancellation Policy for full details.

Catering delivery availability depends on order size, distance, and scheduling. Please inquire at the time of your order. Delivery fees may apply. Local pickup at 108 South St, Oyster Bay is always available.

We will do our best to accommodate dietary needs when notified at the time of ordering. Please note that our facility handles tree nuts and other common allergens, and we cannot guarantee a fully allergen-free environment. See our Allergy section below for more information.

ORDERING & MODIFICATIONS

Orders may be modified or canceled within 1 hour of placement, provided they have not yet entered the fulfillment process. To request a modification, contact us immediately at info@provisionsmarket.com or call (516) 922-3332. We cannot guarantee changes after this window.

Because many of our products are prepared fresh or sourced seasonally, availability can change. If an item in your order becomes unavailable after purchase, we will contact you to offer a substitution, store credit, or refund. We appreciate your flexibility and understanding.

Yes — for specialty items, custom quantities, or specific requests, please reach out to us directly at info@provisionsmarket.com or by phone. Custom orders outside of our standard catering program are handled on a case-by-case basis.

EVENTS

The best way to stay informed about in-store events, tastings, and seasonal programming is to follow us on Instagram at [Insert Handle], sign up for our email list at checkout or on our website, or check our Events page at https://provisons.myshopify.com/pages/private-events-at-the-market. We host regular tastings, pop-ups, and community events throughout the year.

Private event inquiries are welcome. Please contact us at info@provisionsmarket.com or call (516) 922-3332 to discuss availability, space, and catering options.

MY ORDER

Once your order ships, you will receive a confirmation email with tracking information. You can also log into your account at provisionsoysterbay.com to view order status. If you checked out as a guest, use the tracking link in your confirmation email.

Please check your spam or junk folder first. If you still don't see it, contact us at info@provisionsmarket.com with the name and email address used at checkout and we'll look into it right away.

We're sorry to hear that. Please contact us within 48 hours of delivery at info@provisionsmarket.com with your order number, photos of the item, and a description of the issue. We'll make it right as quickly as possible.

ALLERGIES & DIETARY RESTRICTIONS

Tree nuts are used in our facility. We also handle other common allergens including gluten, dairy, eggs, soy, and shellfish. While we take care to prevent cross-contact, we cannot guarantee an allergen-free environment for any product.

If you have a severe or life-threatening allergy, please contact us directly before placing an order so we can discuss your specific needs. We will always be transparent about ingredients and preparation methods. However, given the nature of our shared kitchen environment, we recommend that guests with severe allergies exercise caution.

We carry a range of products that cater to various dietary preferences. Product listings on our website include ingredient information where available. Please reach out to us directly if you have specific questions about a product's suitability for your diet.

DELIVERY

Yes. Provisions Market is available on DoorDash and Uber Eats. Hours and menu availability on third-party platforms may differ from our in-store and website offerings. For the most complete selection, we recommend ordering directly through our website.

Ordering directly through our website gives you access to our full retail and specialty catalog, including items not available on delivery platforms. Third-party platforms are best for prepared food and market items you need delivered quickly. Direct orders also support our business more directly, as third-party platforms charge commission fees.

Third-party delivery radius is determined by DoorDash and Uber Eats based on your location. For online orders placed through our website, we ship within the continental United States. Some perishable items are limited to local pickup only.

RETURNS & REFUNDS

Non-perishable items in original, unopened packaging may be returned within 14 days of delivery with proof of purchase. Perishable foods, prepared items, fresh bakery goods, opened products, and gift cards are final sale. Please see our full Refund & Cancellation Policy for details.

Approved refunds are processed to the original payment method within 5-10 business days of us receiving and inspecting the return. You will receive an email confirmation once your refund has been issued.

Please contact us at info@provisionsmarket.com with your order number and a description of the discrepancy. We'll review and resolve billing issues promptly.